Instructors

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Eddie Alexander

Eddie Alexander was born in North Alabama, the Grandson of a Moonshiner (both sides) One from the hills of Bankhead Forrest, Lawrence County Alabama, the other on the Tennessee River near Ford City, Colbert County Alabama. Graduated College at University Of North Alabama in Commercial Music. Eddie has been around alcohol all his life. His first job was tending bar at: Papa Joe's Rocking Emporium and The Screendoor Factory in Tuscaloosa Alabama. "I Loved It." Then Syd's in Sheffield. He then moved to Hendersonville, Tn. and began tending bar at Major Wallaby's in Rivergate , then held court for 17 years at Pargo's in Rivergate. His last stop on the 30+ year bartending tour was Texas Roadhouse in Hendersonville. He became a Certified Alcohol Awareness Trainer with TIPS in 2008, and decided to switch to the "Aim To Serve" program in 2009 and has never looked back. With Aim To Serve, he now have a job he loves and is passionate about. Eddie enjoys teaching people the skills and knowledge they need to go out and prosper, and finds that with every class he teaches, students bring something new to the table. Eddie teaches every Monday at the Black Eyed Pea in Hendersonville at 4:30PM and Wednesdays at Texas Roadhouse Hendersonville at 9:45AM and every Friday at Bailey's Rivergate at 9:45AM.

Gary Carr

Gary Carr is a native of Chattanooga TN. and has worked in the food industry for over 20 years , with an additional 10 years as a restaurant owner. Gary played football at UT-Knoxville and UT-Chattanooga while earning his degree in marketing he went on to earn an MBA from McKenzie Business College. Gary's expertise in food sales and marketing, as well as his experience owning and operating restaurants, adds depth and relevance to the services provided by Aim to Serve in West Tennessee, and hopes to improve the quality and availabiity of alcohol awareness instruction throughout the region. Gary is an easy-going guy who loves to meet new people. In addition to his passion for football he is devoted to his family and enjoys travel, music, and movies. Gary teaches at various locations including: Outback Steakhouse (Midtown) every Tuesday @ 10AM, Brookhaven Pub & Grille (East Memphis) every Wednesday @ 10AM, Olive Garden (Wolfchase) every Tuesday @ 3:45PM, McAlisters (Wolfchase) every Sunday @ 3PM, Applebees (Bartlett) every Friday @10AM, and Panera Bread (East Memphis) @ 3:45PM.

Jamie Chandler

Jamie Chandler was born and raised in the small town of Brighton, TN about thirty miles outside of Memphis, TN. She now resides in Covington, TN with her husband and their two rotten dogs and extremely spoiled cat. She is a student at University of Memphis seeking a degree in child psychology. Jamie has been in the restaurant business for 15 years. She is currently working at Chili's as a bartender and server. She has done everything from hosting to being a key manager and opening up new restaurants. Jamie has a passion for teaching and making sure that her students get the most out of her classes. Her kind heart and patience makes her the best kind of teacher to have. If you are looking for an interesting and fun class her class is the one to attend. Her goal is to make sure that when you leave her class you are completely confident with serving alcohol in your establishment. Jamie teaches at Cheddar's in Jackson every Monday at 3:45 PM and every Wednesday at 10:00 AM.

Hayley Church

Jim Cornett

Davy Crockett

Davy Crockett is a 7th generation direct descendant of the real Davy Crockett. He has been in the restaurant business 24 years and has been playing billiards on a professional level all his adult life. His passion for the restaurant business grew while working for the Chop House. Their work ethic inspired him to set out to open his own billiards club. He was an owner/operator in a Billiards club for 16 years in Chattanooga. Davy is one of the few instructors that have lived every aspect of this program. Taking his class will give you an owner's perspective, from dealing with the Tennessee Dept. Of Revenue or going through a $1.5 Million dollar Liquor Liability law suite which his establishment won. Taking his class will help you with dealing with many trouble shooting problems in the restaurant business dealing with alcohol, and how serious it is to pay attention to the service of alcohol. Davy teaches every Sunday at The Terminal Brewhouse in Chattanooga 4pm.

Daniel Cruz

Kristina Kemp Ditinno

Kristina Kemp Ditinno was raised in the Smyrna and Murfreesboro area and started her career in the restaurant business my senior year of high school as a server and cocktail at O'Charley's. Since that time she has held positions in front of house from serving, bartending, hostessing including training others, bar-manager and FOH manager. Kristina has also been employed by major corporations such as O'Charley's, Bennigans, and Ruby Tuesday's. In addition, she has also worked for privately owned restaurants such as The Phyrst Bar & Grille in Tallahassee FL and Jake's in Birmingham AL. Her ability to adapt in any situation and quick wit, has allowed her to have a successful career in the restaurant business for over fifteen years, while pursuing an accounting degree and her own photography business. When the opportunity came along to become an ABC instructor, she jumped at the chance to share her success and failures and to pay it forward to others. Kristina enjoys her position as an instructor and has been teaching for three years in the Murfreesboro and Franklin areas. Kristina's classes are always interesting and interactive! Hope to see you there!

Elizabeth D. Free

Emily Gibson

Emily Gibson is a graduate from Tennessee Tech University with a bachelor's degree in Business Management. She has been in the hospitality industry for over fifteen years. As a teenager she started serving, she then became a bartender, and eventually worked her way up to restaurant manager. Emily is now a Market Development Manager for Coca-Cola and partners with restaurants in the Upper Cumberland. She is very passionate about the industry and enjoys sharing her well-rounded knowledge during her classes. Emily applies interactive teaching methods, quirky statistics, along with the knowledge given by the great state of Tennessee to deliver a fun filled class that you should check out soon! Emily teaches every Tuesday night at Ruby Tuesday's in Cookeville from 4 PM to 9 PM.

Ted and Rose Gilcrest

Ted and Rose Gilcrest has been teaching TABC Classes in the Clarksville area, for over 14 years. I am a retired from the US Army and have been teaching High School for the last 24 years. Ted is a trainer of Teachers and has his license in Administration and Supervision from the State of Tennessee. He has a Bachelor's Degree from the University of Miami, FL and a Master Degree from Trevecca Nazarene University in Education and a Master Degree in History from Murray State University. He enjoys going to Titans Football games and traveling. He is married to Rose L. Gilcrest, who is also a trainer and has two children, Michael and Amanda and six grandchildren. He also has three Pugs, Ellie, Lucy and Ozzie. Ted teaches in Clarksville at Don Panchos as well as other locations in the area.

Nikole Green

Jackie Harrington

Jackie Harrington lived most of her life in the Kansas City area. Her first restaurant job when she was 14 years old and has worked in the business on and off ever since. When Jackie turned 40 she decided to do something she always dreamed of and became a flight attendant. Jackie and her husband moved to Desoto county Mississippi in 2003. Jackie has worked for Darden Restaurants in Kansas city and in Memphis. Jackie has worked as a manager, bartender, server, hostess, and trainer. Jackie has been married to her wonderful husband Roger for almost 20 years. They have three children and seven grandchildren. Jackie teaches every Wednesday at Applebee's in Hacks Cross at 10:00 AM and every Thursday at TGI Fridays on Winchester Road at 10:00 AM.

Kathryn Hayes

Coty Heaton

Carla Jackson

Wayne Jackson

Wayne Jackson was born in Georgia and moved to Middle Tennessee to finish college at MTSU. He graduated with a Bachelor of Science degree and a minor in Mass Communications and Business Administration. After graduation, he stayed in the hospitality industry and has enjoyed a successful career bartending for the last twenty years. His goal in teaching ABC classes is to give his students real life application of the material. By going through real scenarios that have occurred in his career as a bartender, he is able to make the information applicable to the students individual situations and jobs. In essence he keeps the class interesting while tailoring the information to the students individual needs for their particular situation. He currently bartends for Jonathan's Grille in Cool Springs and teaches classes every Wednesday at 10:00AM at Chuy's in Cool Springs.

Mackenzie Kirkland

Crystal Kishimoto

Crystal Kishimoto was born and raised in Chattanooga, TN and grew up in the restaurant business. She decided to follow in her parents footsteps and has worked in the restaurant business for almost 15 years. She holds a BA degree in Communication Studies from Barry University in Miami, Florida. After obtaining her degree she decided to return to Tennessee and currently lives with her two children in Cleveland, TN. Crystal worked her way through all front of house operations including hostess, cashier, busser, server, bartender and manager. In addition to teaching ABC classes she continues to tend bar in Chattanooga, TN. Which has proven to be a vital addition when providing up-to-date examples regarding current liquor laws when teaching her class.

Charlie Lutz

Charlie Lutz is a native of Nashville and a graduate of Belmont University. He received his master's degree from the University of Cincinnati. While working in the restaurant industry for more than 22 years, he realized the importance of alcohol awareness and recognized the need for common-sense training. His experience and his passion for people are what inspired him to begin working with Chris Phillips and the "Aim To Serve" program. The "Aim To Serve" curriculum is a valuable resource that offers practical application for service professionals. Charlie enjoys teaching and interacting with his students and can be found teaching classes every Wednesday at Mellow Mushroom-21st Avenue Nashville at 10:30AM, every Thursday at Beyond The Edge-East Nashville at 10:00AM, and at Panera Bread on Mallory Lane.

Corey M Osborne

Katelynn

Lauren Payne

Key Petkus

Kay Petkus I am originally from Cleveland, Ohio. I now live in Bristol, Virginia. I have worked in the restaurant industry for over thirty years, doing everything from fine dining to the club scene. For the last eighteen years I have worked for Applebee's. I have twelve years of management experience and am currently bartending. I have taught the responsible service of alcohol class for the past fifteen years, and I have a wonderful husband, three kids, seven grandchildren, and two dogs which I love very much. Kay teaches classes that are scheduled at Stateline Bar.

Christie Rutledge

Alicia Simon

Shay Smith

Shay Smith has been training with the Aim To Serve program since 2013. She has been a part-time server at Noshville Deli since 2001, as well as, a full time Human Resources professional in the banking, manufacturing, and engineering industries since 1993. She and her husband are also investors in Blue Moon Waterfront Grille which is a seasonal restaurant on the Cumberland River at Rock Harbor Marina. Shay has always enjoyed her work as a server because it provides such a nice change of pace from her HR profession and allows her to meet all kinds of people - students, musicians, tourists, professionals, and even the occasional celebrity - you name it, all maner of customers comes through Noshville. Server Permit training classes provide her the same kind of interaction opportunities while still using her HR training skills. However, in the trainer setting, Shay gets to interact with and learn from servers that represent all parts of Tennessee's hospitality industry whether they serve at hotels, catering or the busy establishments of downtown Nashville. It's the people that make training classes fun! Her classes are every other Wednesday at the Center615 office in Nashville at 4:45 PM.

Ashley Upchurch

Ashley Upchurch is a graduate from Tennessee Tech University with a business degree specializing in human resources. She has been in the hospitality industry for over fifteen years. As a teenager she started as a hostess and worked her way up to bar manager of multiple high volume bars such as: Tootsies Orchid Lounge and General Manager of Fishlipz Bar & Grill. She is very passionate about the industry and enjoys sharing her well-rounded knowledge during her classes. Ashley applies interactive teaching methods, quirky statistics, along with the knowledge given by the great state of Tennessee to deliver a fun filled class that you should check out soon!

Betsy Webb

Marcia Tremece Williams